Refund & Cancellation Policy

Last updated: 26 October 2026

DS Tracker is a product of Desi Syndicate (“Desi Syndicate”, “we”, “us”, “our”), Paras Trinity, 3rd Floor, Sector 63, Gurugram, Haryana 122011, India. In these pages, “DS Tracker” or “the Service” means the website analytics service available at desisyndicate.com, including the dashboard, the tracking script and related features.

We want you to be happy with DS Tracker. This policy explains when you can cancel and when you can get your money back.

1. Prepaid plans, no automatic renewal

All DS Tracker plans are prepaid for one month or one year. Plans never renew or charge you automatically, so there is nothing to cancel to avoid future charges: if you don't renew, your plan simply ends on its end date.

2. 7-day refund before you start using DS Tracker

You can ask for a full refund within 7 days of your first payment, but only if you have not added any website to your account. All of these conditions must be met:

• the request is made within 7 days of the payment;
• it is your first purchase of a DS Tracker plan (one refund per customer); and
• no website has ever been added to your account.

Once a website has been added to your account, the plan is considered used and is not refundable, even within 7 days, and even if the website is later removed or the tracking tag was never installed. We recommend reading the features and FAQ, or writing to us with any questions, before adding your first website.

3. When refunds are not available

• Any plan where a website has been added to the account at any time, including if the website was later deleted.
• Requests made more than 7 days after payment.
• Renewals and repeat purchases of a plan.
• Unused time remaining in a monthly or yearly period. (If you switch plans, unused time is converted into extra time on your new plan instead.)
• Accounts suspended or closed for breaking our Terms & Conditions.

4. Charged by mistake

We will always refund in full, at any time:

• duplicate payments for the same order;
• payments taken where your plan was not activated because of a fault on our side.

If money left your account but the payment failed, it is normally reversed automatically by your bank or payment provider within 5–7 working days. If it isn't, write to us with the date and amount and we'll help.

5. Service problems

If DS Tracker is unavailable for an extended period because of a problem on our side, contact us. We will extend your plan for the affected time or, where appropriate, issue a partial refund.

6. How to cancel

• Stop using DS Tracker: simply don't renew. Your plan ends on its end date and no further payment is taken.
• Close your account now: delete it from Account in your dashboard. Deleting your account does not by itself trigger a refund; if you are eligible for a refund (see section 2), request it first.

7. How to request a refund

Email info@desisyndicate.com from the email address on your account, with:

• your order ID (under Plan & billing → Payment history), and
• the reason for your request (this helps us improve).

We reply within 2 business days. Approved refunds are processed through Cashfree Payments to your original payment method within 5–7 business days; your bank may take a few more days to show it. When a refund is processed, the related plan ends immediately.

8. Contact

Desi Syndicate, Paras Trinity, 3rd Floor, Sector 63, Gurugram, Haryana 122011, India
Email: info@desisyndicate.com